Sky Moving and Storage

I recently moved from Minnesota to Georgia. I used Sky Moving and Storage. STAY AWAY FROM THIS COMPANY!! I wish I would have found this review site first. The pickup went well, but after they have your things and your down payment, it goes into a downward spiral. Customer service is not available. Horrible, horrible company. Costs are all false, just keep adding to the price. I dealt with a lady named "Donna". Nice at first then won't return your calls. Most everything got broken. The delivery involved 2 homeless people the driver found on CL. Several items didn't arrive. STAY AWAY FROM THIS COMPANY!! Don't say I didn't warn you!!! NEGATIVE 10 STARS!!!!

Move size: 3 Bedroom Home Service cost: $5000

DO NOT HIRE UNDER ANY CIRCUMSTANCE!!
TAKE YOUR MONEY AND RUN!
27 DAYS AND HAVE STILL NOT SEEN OUR STUFF!

Sky Moving and Storage will cheat, lie, and steal from you. Don't be fooled by the receptionists. They will make you think that this company truly cares about you, when in fact all it cares about it taking forever to deliver your stuff and charging you for things you won't even understand. They give you an estimate and tell you that this is binding and won't change when they come to pick your stuff up. THIS IS A LIE. They basically ended up charging us TWICE as much, and charging us for things that they said they wouldn't if we didn't want (mattress covers, bubble wrap). I figured that I'd to hire them because the estimate was just too good to pass up. I WOULD HAVE PAID DOUBLE TO GET MY STUFF ON TIME. AND SO MUCH WAS BROKEN.

They played it real cool when they came to pick up our stuff and said that they would take it to their free storage until we got an address ready for them to deliver to. They picked up our stuff on JULY 29th. I called August 1st to tell them our new address and set up a shipping date. THEY DON'T CALL BACK, first off, so don't bother leaving a voicemail. They told me multiple times that a truck was coming at the end of the week and would pick up our stuff to move it. 3 WEEKS LATER! ITS AUGUST 24th!!

So here I am, at my new house WITH NO STUFF. IT'S BEEN 27 DAYS SINCE SKY MOVING AND STORAGE PICKED OUR STUFF UP! 27 DAYS I HAVE HAD NOTHING!

I am absolutely disgusted by everything that this company stands for. They have no respect or even care for their customers who put faith in them that they can get the job done. The worst part about this moving company is that I depended on them, and once they have your stuff, there is absolutely NOTHING you can do to get your stuff. They will take as long as they like because they already have half your money, and know that they will get the other half.

Our stuff finally gets delivered and at least 10 things are broken (including valuables bought in foreign countries and heirlooms). I called them and they said I'd have to file a claim through a third party and WOULD ONLY GET 60 CENTS PER POUND!! PLUS YOU HAVE NO CLAIM IF YOU PACKED YOUR OWN STUFF!! Boxes had holes in them, tape removed, furniture scratched. THE BOXES LOOKED LIKE THEY KICKED THEM DOWN THE HIGHWAY FROM FLORIDA TO CALIFORNIA.

I'VE NEVER BEEN SO DISGUSTED WITH A COMPANY IN MY ENTIRE LIFE. RUN AS FAST AS YOU CAN FROM THIS COMPANY!

Service cost: $2000

We were moving out of Florida into our first new home and we were very excited at what we thought was a decent deal.  Plus Sky Moving said they'd get us our stuff in 3-4 business days (multiple times). 
So when they showed up, they said we had more stuff than we said online so the prices went up astronomically.  What can you do, we probably didn't report it right, we learned the lesson that you should always have someone come do an estimate (which a good company would offer to do).  This isn't even part of my complaint with them.  The guys packed up the truck, the mover told me 3-4 business days, as the guy we talked to on the phone had.  He even said he personally was making the trip (and it wasn't him at our next house).
Fast-forward a week.  We are sleeping on air mattresses, it has been 5 business days and we have no stuff or even a phone call.  We call them and rarely is there even a "dispatcher" in the office, but when we do reach one, he says he has the truck dropping off a delivery on Monday and it'll be there by Tuesday, Wednesday at the latest.  We didn't get our stuff for another 3 weeks, and correspondence with their horrible, lying office staff was minimal at best.  But again, our contract said in tiny little print that they had up to 21 business days, so I still haven't even started my complaint.
We get our stuff unloaded.  The guys chip a coffee table and an armoire on their way in and even though I see them do it, they said it was like that and about 15 minutes later produce the "official record" that was signed upon delivery to their warehouse that says those 2 specific items (and those only) were damaged, even though there was actual minor scrapes in some of our other furniture already which were not on their report.  Then as they're leaving, we realize our brand new set of pots and pans are gone.  They say they have nothing to do with it and they leave, saying I have to call the office to make claims.
I try for a week to call their office and their manager/dispatcher/etc have always "just stepped out" and will call me back.  I finally give up and write a scathing google review about them.  First thing in the morning, I call again and guess what, the guy is in the office now.  He immediately gets on the phone, asks what I want and when I tell him that his men lost (I didn't even accuse them of stealing yet) my pots and pans, he says that he will not even look for them until I take down my google review.  I was so outraged that I hung up on him.  I got my composure (and a tape recorder) and recorded the whole thing on tape of him saying he won't "help me out until I help him out".  I got a little smart-assed with him and asked if it was company policy to commit illegal acts of extortion whenever he or his employees steal something from the customer.  He told me I was full of [EDIT] (also on tape) and we argued for a bit.  At one point I even apologized and took down the review (b/c truly, all I wanted was the pots and pans).  He said he'd look into it but of course never got back to me and I just couldn't bear calling them back. 
I did, however, keep the google review down for a while, because I was literally scared of them knowing where I live, this company is so shady.  The movers they send out are extremely unprofessional, shady people.  They whispered about our stuff in Spanish a lot, they lie to your face and then they steal their stuff.  Also, they mention by cubic foot, and I had a calculator out, multiplied the dimensions of a box that were written on the box, it came out to 6 cubic feet, and this was while I saw him write down 10 cubic feet for it.  Its a joke of a company, don't ever trust them with your stuff if you like your stuff.
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Service cost: $3000

Don't ever use this company. They were a day late,after I had already left the state. it took well over a month for delivery and when I would call I could never get a straight answer on delivery. When it finally arrived they couldn't get within 500 or whatever feet of my door so would not unload until I went and got cash, even though there was only one driver so my husband did more than half the work of unloading. Really I have to pay extra for us to do the work?? my desk was missing from the delivery so they estimated it at $102 (well below value). I got two checks for that amount, both bounced. UNBELIEVABLE!!  I was never reimbursed. this has been a couple years but I still may legally pursue. I have never been so disappointed in a company.

Service cost: $1500

Company was Best Movers of America with good reviews. Total BS as it was actually Sky Moving and Storage. Lied about everything!! Everytime we called they said they didn't know where there drivers were and were rude and hung up on us! They outsource the work but said they did not. Lie! 2 1/2 weeks late! Broke almost everything (even though things were wrapped in blankets!) and lost boxes! Had a woman from San Francisco call me as she was given one of my boxes that had my daughters diplomas, etc. in it!! The price is not worth the hassle and there is no way to get your money back. We transported the tv and other very fragile items and would have lost those as well if we had not. Stay away!!

Service cost: $2000

I was quoted $3300, paid $677 to pick up my items on April 26, 2012. The movers arrived and like so many other who have written a review, sent a truck that wouldn't fit all my things. Through the middle of packing they quoted aprox $8700. I had no choice because I had a closing on this house the very next morning. They finished packing what they could leaving the rest of my things in the garage. It was now about 12am midnight. They lead mover than calls the owner David and he tells him my total would be $11,500.00 and if I didn't agree he would take everything off the truck. I was supposed to pay them and additional $1330 before they left and David wanted more. By this point I had had enough and told him "absolutely not!" At this point I didn't feel comfortable with the move but I felt I had no choice. They were to keep my things one month free, which would be May 26, 2012. Lisa kept hounding me throught the beginning of May for more money. I than let them know that I would pay the balance by the agreed upon date for delivery. I paid my balance in full by June 4, 2012 by direct deposit as per Lisa via text to my phone. I agreed because the deposit was later than May 26, 2012 which was agreed. I would think these people would then delivery my things. Well, they didn't! I call over and over and No Response for weeks. I finally get my original contract and call the 877# and someone answers (Jessica). I explain that I have not heard from anyone about my delivery and she tells me to email (Diane). I have still to this date (Aug 5, 2012) received a response. I have spoken with Daivd who said he was on vacation with Lisa and he wouldn't be back until July 6, 2012 and I wouldn't get my delivery until than. I was at the local police dept in palm beach county with a deputy, who tried to reason with David. I filed a police report at that time. Needless to say July 6, 2012, I get a call from David who lied and said my delivery would be at my home on July 8, 2012, and No Show, No Call. I've gone to thier physical address with Broward County Police and Sky Moving & Storage Inc doesn't operate out of that address. I call David to meet the police and I there and he showed up 40 mins later only to tell us this business is no longer in business and that I owe him more money. To this day Ive had several call to Lisa who continues to play games with me and will not delivery my things. I have filed a claim with Florida's Dept. of Agriculture, who is now doing an investigation on this company. DO NOT DO BUSINESS WITH COMPANY! THEY ARE CRIMINALS!

Service cost: $11

The original quote was 1056.00. I paid a 209.00 deposit. Upon pickup I was informed that there would be repacking fees such as 250.00 for repacking loose items and 100.00 for a 50cc scooter. Ok, I was reluctant but went with it because I had already paid the deposit and wanted to get my things back to me asap.

Next the delivery took several weeks and when the delivery did occur - whew - what I seen when they opened that truck. My things were in a pile in the middle of the truck. My 50cc scooter, that I paid an extra 100.00 for, was laying on its side amid the rest of my properties.

I gave the driver another 600.00 cash before they unloaded - Oh, and I had to help them.

As we unloaded the truck I was searching for my prized possesions, an HP Compaq Presario CQ60-220US Notebook Computer and my Docking Station for my HP TC1100 Tablet PC. Even unto the last Piece of property No computer or computer docking station. Gone!

Aside from the lose of my Deskjet plotter racks missing as well, my plotter seems as if it is damaged too.

My microwave looks as if it were dropped and my refridgerator drawers broken.

The tail light on my scooter is broken too.

The driver, or passenger - I don't know which, asked me to pay the remaining 585.00 so they could be on their way. I told them I would not pay anything more until I found my laptop. He showed no concern that my property was missing. He only wanted paid. I refused to pay for a job unfinished. He called the local authorities and they came and concluded that it was a civil matter.

The movers left without giving me a receipt for the 600.00 I paid them. They will probably deny I gave it to them.

Oh yeah, during my search I found several boxes and a breifcase that didn,t belong to me. The movers also gave me a couple of ladders that didn't belong to me and when I told them they were not mine they laughed and said "They are now, haha, Merry Christmas."

After searching my things on three separate days I still find no laptop etc.. I have been through all of my boxes and no go. They are gone.

I have called the company several times to get no response. The sad truth is that they do not care about their customers loses. They only want that money, and whatever they can get away with.

Don't use this company if you want your property to make it through safely.

Service cost: $1396

Dont ever get cheated by this company. I had a terrible experience. My sales person was Natalie. She speaks to you as though she really cares and remember she speaks to you only until you make a payment. You can not reach her by any means after that. She would make you believe that she really cares for your belongings. But no one in the company does. Here my story.

I spoke to Natalie and got a quote for 1900 for my move from Tennessee to California. I was promised certain dates. I was told that my things will be picked up by Dec 17th and delivered on Dec 27th. I was in a hurry as my wife was already in her third trimester. I spoke to several other companies but rejected them only because they told me that they would deliver a few days late.I also paid my deposit for car moving.

After confirming with Natalie several times that they would definitely not have problems moving the car during the Xmas holidays, I paid for the deposit for the car. My house stuff was to be picked up on 17th and car on Dec 26th.

Two guys came on 17th. One was Alex from Atlanta. They did not bring China boxes as I was promised and I paid for. They did not bring mattress covers and I paid for that too. He came and quoted $300 more. I had no other option as I had to move that day. So nothing as promised. We confirmed with him several times about the delivery date ..and he was silent. I sent all my stuff through him and me and my wife were left with few things. She wasn't doing that well in her pregnancy.

I got the real picture of the company on 24th december when no one called me for the car move. I could not leave the car alone and it had to be moved before my flight. I called several times, all of them were in office, one would pick up and would tell the other is not there. This happened the whole day until after
several attempts I got hold of David the owner. He spoke so rudely and his words were not right. He didn't even care a bit and was shouting. I mentioned to him that my wife is not doing good and it is not nice on their part that they are backing on what they promised. He asked me 'if she was dying'. He said I bet you
will not find a another company to move. Luckily I got hold of a very nice movers the same minute and they shipped my car in 7 days !.

After I reached California,I kept waiting for my stuff. I would call the office several times, no one would pick up, no one would answer. Natalie, David, Kim were all on vacation but would answer if you call from a different number. Me and my wife had sleepless nights. Our expense went up, we were staying in a hotel and eating out. She was not well. We were asked to talk to Alex, the dispatcher. He told us after 3-4 weeks that our stuff were still in Atlanta, the next state, about 3 hours from where I shipped my stuff. Alex never responded clearly. David/Joe said if we keep asking about our things, they would keep hanging on the call. He even told me that he was going to cut my call. He said if I have to talk to him, I have to listen to what he says otherwise he will hang up. When I once transferred to call to my wife, David or Joe told me to behave like a man. Can you believe this? They talk like this customers. I wanted my stuff to be released so that I can look for some good movers. They wouldn't release my stuff either. Finally after about 38 days I got my stuff. Furnitures broken. New matterress torn. Missing items. Plus I had to pay extra $300 to the driver. The only breeze in the entire story was the driver. He did a nice job of assembling the furniture but fortunately he does not belong to this company.

So, If you take their services, you will have broken furniture, sleepless nights, no clue about your things and the WORST EVER customer service in the WORLD !! BE AWARE ! The entire company is a cheat and Never ever go by the reviews on any other site. They all look forged !

Service cost: $2500

Do not use this company, they are a rip off, hidden charges, boxes and new fuel charges due to what they say is more cubic feet than estimated. As soon as we asked to cancel the contract they took the deposit from the credit card (we have since cancelled). They refused to download our household goods from the truck telling my wife it was illegal and we had a contract. They raised the cost from 2325.00 to over 4600 dollars in 4 hours. I am in Afghanistan serving my country and will come home to an empty apartment in Tennessee.

Service cost: $2325